If you get off the phone with LastPass and feel as though the call didn't go well, don't fret. What Should You Do If You Have an Unsuccessful Call with LastPass? If a website or your devices are incompatible with LastPass, the agent may be able to suggest a workaround, but ultimately it will be up to you to resolve the issue. LastPass customer service can handle most issues, but may not be able to navigate incompatibilities between LastPass and third-party websites and hardware. What Can't Be Resolved With a Call to LastPass Customer Service? What Kind of Issues can LastPass Customer Service Representative Resolve?īecause LastPass is an online, electronic service, the company's customer service representatives can resolve most issues, including troubleshooting, technical support, assisting with account issues, helping users thwart hacking attempts, restoring accounts, canceling or changing account terms and providing information to potential corporate customers. A search of the Internet and news media sites does not show a pattern of complaints by customers. It appears as though customers are reasonably happy with the level of customer service provided by LastPass. How do Consumers Feel About Calling LastPass Customer Service? Have some means of taking notes during your call: Pen and paperwork well, particularly if you will be troubleshooting during the call.If you are calling about a billing issue, have your billing statements, invoices and bank information handy. If you are calling for technical support, be near your device or computer so that you and the agent can troubleshoot together. Before calling, make sure that you are prepared to work with the LastPass customer service representative to resolve your issue.If you are a free subscriber to the service, there may be a delay in getting assistance. You should also keep in mind that LastPass provides priority service to those who have a premium LastPass account. There are several things that you can do to help ensure that your call to LastPass customer service is handled quickly and professionally.Reporting possible hacking or identity theftīest Practices for Calling LastPass Customer Service.Inquiries about purchasing LastPass for a business organization.People call LastPass customer support for a range of reasons, including: Why Do People Call LastPass Customer Support? As one of the largest services of its type, it's not surprising that LastPass gets lots of requests for customer service. Not a great solution.LastPass is an online password manager that helps Internet users keep their passwords safe, secure and accessible while browsing the web. SMS to recover is a major liability.Īn example of how NOT to do things on a popular website is Coinbase, which allows one FIDO device and only allows SMS as a recovery mechanism. One time passwords to recover are also nice. If you're going to do Webauthn, please allow users to add multiple instances, much like how Microsoft allows you to have multiple browsers, hardware keys, etc. I use LastPass on my phone (Chrome), Macbook Pro (Chrome, Firefox, Safari), and Windows machine (Firefox). secure enclave, etc.) Ideally I'd like to be able to configure Webauthn to work from *multiple* browsers on *multiple* computers. Numerous browsers now support Webauthn on phones and computers where the environment has been deemed secure (i.e. Thankfully that is not required for LastPass currently. Webauthn with SMS recovery is basically a huge security risk at this point. I now view SMS messages as an account recovery option as a liability since it has been shown recently how easy it is to hijack a phone number (Google search for recent accounts of this). In addition to the security concerns already mentioned, I'll bring up another few points.
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